FAQ

You got questions, we got answers.

We can help you with anything that can be handled within 30 minutes each task.

This includes adding blog posts; changing text on pages; switching images; fixing small CSS issues; color changing links or buttons; helping with HTML issues; adding products to WooCommerce; helping with WooCommerce order issues; setting up WooCommerce Coupons; general troubleshooting and more.

Our WordPress maintenance support will not include installing and configuring new plugins; installing and setting up new themes; setting up a WooCommerce webshop from scratch; custom programming; and fixing larger issues that take more than 30 minutes. 

If these issues happen, we will quote you a different WP maintenance service package before starting the work.

Your unused tickets and support time doesn’t roll over to next month.

Keeping your site up to date with the help of a reliable WordPress customer service is important because security vulnerabilities can cause data breach, loss and other damages to your WordPress website.

Hackers will try to exploit any vulnerability they can find, which means you need the latest plugin or software for protection against them. And only the best WordPress support and maintenance services provider can help you make all this process easy for you.

Updates also give you new functionalities that are added to your WordPress website and its plugins.

Our comprehensive WordPress support services can cover more than one website, but you will have to order an additional plan for each site.

We scan all your sites on a daily basis and will immediately notify you when problems show up. We will then clean and fix your website free of charge. This is included in all plans.

You can cancel on a month to month basis. If you prepaid for one year, your subscription is cancelled and will expire on the renewal date. There is no refund for unused yearly subscriptions.

Yes, of course! Please contact us about this and we'll help you get your package down or upgraded.

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